Company

Techsoft Technologies India Private Ltd, a diversified technology company, focused on providing Solutions, products and services to the enterprises worldwide. We are the leading Telecommunication solutions providers with a vision to make Telecom ecosystem Sustainable, Smart and cost effective. We provide services keeping the customer as the prime focus. We help organization drive saving with our wide range of Technology and Services.


Our Solutions

Telecom Expense Management

Telecom expense management solution a complete automated telecommunication software get the most out of your telecom environment and provide various module which takes care of your end to end telecom management at ease. Can be integrated with all kinds of EAPBX and Switches. For e.g. Cisco, Avaya, Nortel, Panasonic, Alcatel, NEC, Siemens and many more.

Voice Logger

Voice logger provides unique features like Call Monitoring, Live Recording, Detailed Reporting and Unlimited Data Storage. Voice Logger(Analog, PRI) supports 4 to 128 ports and extensively used as Call Center Solutions. Provides accessibility on:- Quality Based Recording Interaction Based Recording Compliance Based Recording VOIP based call recording Benefits: Seek unlimited Calls, Supports all Audio Format, No Bar Recording

AVCAMS

AVCAMS delivers cost saving intelligent analysis with exclusive Cost & Carbon saving formulae. Supports different types of servers like RMX, DMA, etc. It can be built on various system like Cisco (Tanberg, Telepresence) Lifesize, Lync UC, etc. Reports on Usage, VC Call Count, RMX/DMA Report (Polycom) , Conference, Port Utilization, ISDN, Resource utilization and many more reporting capabilities. Features: Automation & Alerting System Cost & Carbon saving per conference Live Room status Up and Down time of IP Devices

Softphones

Explore the Softphones Solutions with no expenses on Telephone devices and its infrastructure cost. Our range includes Soft Phone, Call Recording, Call Center Solution, Missed Call Alert Software, Voice Conferencing Software, Call Centre Solutions-Pop Info,Pop Dialer,Soft Console Phones, Soft Consoles. Our Solutions can be built on Cisco Switches, Avaya, Nortel, Panasonic, NEC, Siemens, Mitel, Alcatel, Asterisks.


Our Best Customised Solutions For Corporates!

Specialised in Telecommunication Software Solutions

which optimizes the cost by providing Various

Business intelligent & Analytical Reports and

also increases overall Productivity.




Call Billing

Optimizing the return on investment for any technology requires understanding its usage and need a detailed analysis on the current and historic trend. Call billing also known as the Call Accounting solution is Telecommunication software which captures, records, calls details and optimizes the cost by providing intelligent and analytical reports.

Understanding the need

As Telecommunication has become the most complex ecosystem and considered to be one of the top five most expenses in many organizations. Sometimes it gets almost impossible to analyze the increasing expenses, People on top positions like Managers, Business Head are realizing the need to get visibility, accountability and control over spend. Studies have shown that 20% of the overall total expenses of Telecom are misused. It is the right time to stop at us and arrive at the next generation solutions which provide real-time cost effective analysis in no time.

Techsoft Call Billing software for Enterprise delivers detailed call records and provide different type of analytical report. Helps organization understand the spending pattern, reduce manual intervention, reduce fraudulent charges and helps you save costs. Accountability should be the prime focus of the organization, where expenses on the bills be audited with the help of technology.




TEAMS(Telecom Expense & Analysis Management Suite)

TEAMS is a higher end call billing, accounting and analytical software for large corporates with any number of sites globally. TEAMS is a centralized CDR solution which examines data and generate reports from any number of sites active in one place. It is made up with extensive research and keeping current and future business requirement as the prime focus, its robustness, ability to analyze data and generate report in no time makes it very special. Its been developed with the latest technology.

TEAMS High Level Schema

TEAMS comes with below capabilities

CDR Data Capturing
Centralized Database
Report Generation
Authcode/FacCode Generation
Personal call analyzer
PDF mobile bill up loader
Mobile bill validator
Budgeter
Single sign on through LDAP/AD Integration
Least cost routing



TECHSOFT TECHNOLOGIES IVR

TechSoft TechnologiesInteractive Voice Response (IVR) is a technology that, allows a computer to interact with humans through the use of voice and DTMF (Dual Tone Multi Frequency) keypad inputs. In telecommunications, IVR allows customers to interact with a company’s database via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the IVR dialogue.

IVR systems can respond with prerecorded or dynamically generated audio to further direct users on how to proceed. IVR applications can be used to control almost any function where the interface can be broken down into a series of simple interactions. IVR systems deployed in the network are sized to handle large call volumes.

IVR technology is also being introduced into automobile systems for hands-free operation. Current deployment in automobiles revolves around satellite navigation, audio and mobile phone systems. It has become common in industries that have recently entered the telecommunications industry to refer to an Automated Attendant as an IVR.

The terms Automated Attendant and IVR are distinct and mean different things to traditional telecommunications professionals, whereas emerging telephony and VoIP professionals often use the term IVR as a catch-all to signify any kind of telephony menu, even a basic automated attendant. The term VRU, for Voice Response Unit, is sometimes used as well.

Interactive Voice Response(IVR):

Techsoft Technologies IVR is a complete voicemail, call attendant, interactive voice response, or autodial telephone management solution businesses. There are many exciting ways you can use Our IVR to provide information and better serve your customers





ECV Call Billing

ECV stands for E-Call Viewer, an accounting Telecommunication software which processes the raw data from EPABX systems and provide you with detailed analysis on your expenses.

EPABX is a device which helps monitor and organize multiple extensions at one place and help you route calls in an automated manner.

The ECV Call Billing solution thus helps you in getting unaligned datainto very interactive reports. We are being a specialist in understanding your telecom needs.

ECV Call Billing comes with multiple capabilities:

Accountability: ECV Call Billing solutions help business to analyze the every day’s expenditure and facilitate limited access to resources which can be optimized through analyzing the non-important calls

Security and Compliance: ECV Call Billing solution help facilitate regulatory compliance by providing tools to aggregate, monitor and analyze Telecommunications data in order to correctly track and report expenses. They can be used to enhance corporate accounting practices by documenting fraud-related costs to substantiate telephony-related disputes with the carriers, and they can automate the monitoring of internal communications to improve visibility into sales and financial processes.

Revenue Optimization: ECV Call Billing solution can optimize and aggregate multiple telecom carriers, billing report into a single infrastructure platform allowing your business to provide various combinations of analytical report which thus helps to save unwanted expenses.

Staff Productivity: ECV Call Billing solution can give you the visibility on calling patterns of employees which can be analyzed and track all non-business calling activity. This can bring awareness and responsiveness of the service staff.




MOBILE BILL VALIDATOR

There were times when we used to get the bills and check the charges, with the view to make sure that we are not looted, but this cannot be the approach for organizations where there are thousands of bills to be validated and checked end of every month. As per our research, we found most of the mobile bills of the organization proves to be defective and prone to errors with incorrect charges etc.

Bill validator is a very unique feature where in the any number of bills from the service provider can be validated against the tariff set and any discrepancies with respect to cost, charges and tariff will get highlighted and those details can be sent to a particular email for reconfirmation with service providers

Salient Features

Prevent Fraud

Bill up-loader helps organizations identify the fraud like a correction in tariffs for incorrect charges, helping organizations save revenue by identifying those frauds. Also helps bring in responsiveness and awareness to the service staff.

Validate Bills
It helps us in validate bills irrespective of the format and service provider. It bringsthe unique capability of checking each record line by line against the tariff and highlighting the incorrect charges.
Cost cutting
Bill Validator helps in identifying the incorrect charges, helps you by highlighting and alerting you the incorrect charges for calls, thus help saving thousands and more for the organization.
Helps you choosebest tariff plans
Since validation helps you give the analysis of what is being charged and helps you analyze the best tariff plan suited for your requirement.


TTIPL- AVCAMS

Techsoft Technologies India Pvt Ltd AVCAMS (Audio Video Conference Analysis Management Software) is to provide RMX and DMA Reporting System to the Enterprise world as a solution with lot of customization options meeting Industries varied requirements.

TTIPL- AVCAMS FEATURES

RMX:
1. Getting CDR data from RMX in automated way.
2. Customized Report for multipoint calls.
3. Customized Report for end point calls.
DMA
1. Getting CDR data from DMA in automated way.
2. Customized Report for DMA Conference calls.
3. Customized Report for DMA other calls.
4. Summary report for DMA calls.
Extra Features:
1. Exporting of report to desired format like PDF or Excel etc.
2. User editable Carbon Saving field in detail reports.
3. User management.
4. Dashboard for admin.
5. Segregation of report based on different set of queries like department wise report, call type (audio/video) ,site wise etc.
6. Monitoring tool for CDR data. In case the RMX/ DMA link goes down an alert mail will be sent to the admin.
7. Automated report in format of PDF or Excel(based on user) will be sent to users (daily, weekly or monthly as per customers need).
8. The capturing & processing tools are given as windows services so even when server gets rebooted these tools will start automatically .
9. Automated backup of CDR database (daily, weekly or monthly as per customers need).
10.An user friendly web based tool is provided to user for accessing the different reports.
11. Summary report for multipoint & end point calls.



Authcode/FacCode Management

Every organization requires level of authentication for accessing certain important resource, Telephone also is one of the resource that they look forward to authenticate it by having a restriction to their employee. This can happen for multiple reasons.

Avoid unwanted telephone usage
Track of call being made by specific users
Security of telephone environment
Avoid Authcode to compromise


AUTHCODE/FACCODE GENERATION: Consider the situation where you have to manually give Authcode/FacCode for thousands of employees, this feature helps you to create Authcode for any number of employees in your organization. A Sagacious feature is introduced in TEAMS for giving levels of privilege to make calls.



**Authcode is pass code or a passkey for users to make calls.



Any department is required to make international calls or he/she is restricted to call only within the network, we have an option for admin to grant him the calling privilege limited to what his/her role demands.


Our Happy Clients

International


PAN India